As a key information and research provider in the energy sector Black & Veach need timely and precise research completed all over the world including Russia. However this was the problem.
Their research software modules are pre loaded on to PCs and delivered to the researcher. The researchers in Russia were constantly having problems importing the PCs and in most cases the PCs were returned sometimes taking up to five months.
Blackthorne were contacted on a Friday afternoon with a particularly urgent request to get a PC to Moscow direct to the researcher. Knowing exactly how to import these products in to Russia Blackthorne was able to collect the PC within one hour and deliver it on the following Monday morning.